Assistant Outlet Manager

Assistant Outlet Manager

About the Role

We are looking for a dedicated and dynamic Assistant Outlet Manager to join our Food & Beverage (F&B) team. In this role, you will support the Outlet Manager in overseeing daily restaurant, bar, or lounge operations, leading the service team, and ensuring the highest standards of hospitality and quality while continuously driving guest satisfaction and profitability.

Key Responsibilities

• Daily Operational Supervision: Oversee and manage service flow during shifts, ensuring that operations run smoothly, efficiently, and in alignment with hotel/establishment standards.

• Team Leadership & Training: Guide, monitor, and support service staff (hosts, servers, bartenders), schedule shifts, and assist in training and evaluating team members.

• Quality & Cost Control: Monitor food and beverage quality, outlet ambiance, and inventory levels while minimizing waste and controlling operational costs in coordination with the kitchen and purchasing teams.

• Guest Relations & Issue Resolution: Interact directly with guests to ensure total satisfaction and handle any feedback or service recovery swiftly and professionally.

• Health & Safety Compliance: Ensure strict adherence to hygiene, food safety (HACCP), and occupational health regulations throughout the outlet.

• Revenue & Sales Support: Assist the Outlet Manager in tracking daily sales, analyzing reports, and driving up-selling techniques to maximize average check sizes and outlet revenue.

Requirements & Qualifications

• Experience: Minimum of 2-3 years of proven experience as a Supervisor or Assistant Outlet Manager in upscale hotels, resorts, or fine-dining restaurants (4 or 5-star background preferred).

• Education: Diploma or degree in Hotel Management, Hospitality, or a related field.

• Languages: Fluency in English and Arabic (French is a strong added advantage).

• Leadership & Soft Skills: Strong administrative and leadership capabilities, excellent problem-solving skills under pressure, and outstanding communication abilities.

• Technical Skills: Proficiency in Point of Sale (POS) systems (such as Micros) and Microsoft Office (Excel/Word).

• Flexibility: Willingness to work flexible shift schedules, including evenings, weekends, and holidays.

Benefits & Perks Assistant Outlet Manager

• Competitive salary + service charge share and sales performance incentives.

• A dynamic work environment with genuine opportunities for career progression to Outlet Manager.

• Accommodation, meals, and transportation provided (depending on hotel policy).

• Health insurance and social security coverage.