Guest Relations Associate

Guest Relations Associate

We are seeking a dedicated and personable Guest Relations Associate to ensure exceptional guest satisfaction throughout their stay. Acting as the primary ambassador for VIP and executive guests, the ideal candidate will deliver highly personalized service, handle inquiries and special requests, gather feedback, and proactively address guest concerns to foster long-term loyalty.

Key Responsibilities Guest Relations Associate

• VIP Guest Service: Greet VIPs, executive arrivals, and repeat guests upon arrival, providing personalized check-in services and dedicated orientation.

• Guest Feedback & Care: Actively interact with guests during their stay to assess satisfaction, obtain constructive feedback, and resolve complaints immediately.

• Cross-Department Coordination: Liaise closely with Concierge, Housekeeping, Food & Beverage, and Front Office teams to ensure special guest preferences and arrangements are fulfilled.

• Pre-Arrival Planning: Review daily arrival lists, prepare personalized welcome amenities, and coordinate special requests (e.g., anniversaries, dietary needs, transport).

• Service Recovery: Handle guest issues, service failures, or complaints with tact and authority, ensuring quick resolution and log documenting.

• Loyalty Program Management: Promote brand loyalty programs, enroll new members, and ensure elite members receive appropriate recognitions and perks.

Qualifications & Requirements

• Education: Diploma or Bachelor’s degree in Hospitality Management, Public Relations, or Business Administration.

• Experience: Minimum of 2 years of guest relations or front office experience within luxury 5-star hotels or premium service venues.

• Languages: High proficiency in spoken and written English; fluency in Arabic is strongly preferred.

• Systems: Familiarity with property management systems (e.g., Opera PMS) and guest relationship management (CRM) tools.

• Competencies: Superior interpersonal skills, active listening, conflict management, and high emotional intelligence.

Benefits & Perks

• Tax-free competitive base salary package.

• Executive or single company housing (or housing allowance).

• Transportation allowance or company-provided transport.

• Comprehensive health insurance.

• Annual return flight ticket allowance to home country.

• Employee performance bonuses and career advancement opportunities.