Location: Dubai, United Arab Emirates

Company: [Hotel/Resort ] – A 5-star luxury establishment

Job Type: Full-time

Overview:

[Hotel/Resort], a prestigious 5-star hotel and resort located in the vibrant city of Dubai, is seeking a highly motivated and experienced Guest Relations Manager to join our dynamic team. As the Guest Relations Manager, you will play a crucial role in ensuring an exceptional guest experience, managing guest relations staff, and maintaining the high standards of service that our guests expect.

Responsibilities:

1. **Guest Experience Management:**
– Oversee and manage all aspects of the guest experience to ensure satisfaction and loyalty.
– Handle and resolve guest complaints or issues promptly and effectively.
– Implement and maintain high service standards throughout the hotel.

2. **Team Leadership:**
– Lead and inspire the guest relations team to provide excellent customer service.
– Conduct regular training sessions to enhance the team’s skills and knowledge.
– Foster a positive and collaborative work environment.

3. **Communication:**
– Act as a liaison between guests and various departments within the hotel.
– Ensure clear and effective communication between the guest relations team and other hotel departments.
– Respond to guest inquiries, requests, and feedback in a professional and timely manner.

4. **VIP and Special Events:**
– Coordinate VIP services and amenities for high-profile guests.
– Manage special events, ensuring seamless execution and guest satisfaction.

5. **Quality Assurance:**
– Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to quality standards.
– Implement improvements based on guest feedback and industry best practices.

6. **Collaboration:**
– Collaborate with other departments, including front office, housekeeping, and food and beverage, to ensure a cohesive guest experience.
– Work closely with the sales and marketing team to promote guest satisfaction and loyalty.

7. **Reporting:**
– Prepare regular reports on guest satisfaction, feedback, and areas for improvement.
– Provide insights and recommendations to senior management based on guest trends and preferences.

Qualifications:

– Bachelor’s degree in Hospitality Management or a related field.
– Proven experience in a guest relations or front office management role within a luxury hotel or resort setting.
– Exceptional interpersonal and communication skills.
– Strong leadership abilities and the ability to motivate and develop a high-performing team.
– Knowledge of hospitality software and reservation systems.
– Familiarity with local culture and customs.
– Fluency in English; additional languages are an advantage.

If you have a passion for delivering outstanding guest experiences and possess the necessary skills and qualifications, we invite you to join our esteemed team at [Hotel/Resort Name]. Please submit your resume and cover letter to [contact email or application portal].