Hostess

**Responsibilities:**

1. **Greeting and Seating Guests:**
– Welcome guests as they arrive at the restaurant.
– Escort guests to their tables and provide menus.

2. **Reservation Management:**
– Manage reservations and allocate tables based on reservations and walk-ins.
– Keep track of table availability and turnover.

3. **Customer Assistance:**
– Answer phones and assist customers with inquiries, reservations, and special requests.
– Provide information about the menu, daily specials, and restaurant policies.

4. **Waiting Area Management:**
– Maintain a clean and organized waiting area.
– Ensure guests are comfortable while waiting and provide estimated wait times.

5. **Coordination with Waitstaff:**
– Communicate with waitstaff to manage table turnover and ensure smooth transitions between guests.
– Relay special requests or important information to the serving staff.

6. **Reservation Confirmations:**
– Confirm reservations in advance and follow up on any special requests.
– Keep track of no-shows and update reservation records accordingly.

7. **Assisting with Takeout Orders:**
– Coordinate takeout orders, including packaging and ensuring accurate order delivery.

8. **Problem Resolution:**
– Address guest concerns or issues and escalate problems to the management when necessary.

9. **Maintaining Hostess Stand:**
– Keep the hostess stand well-organized with necessary supplies.
– Ensure menus are clean and presentable.

**Qualifications:**

– Excellent customer service and communication skills.
– Ability to handle stressful situations calmly and professionally.
– Strong organizational skills for managing reservations and table assignments.
– Polite and welcoming demeanor.
– Basic knowledge of the restaurant’s menu and policies.

**Appearance and Professionalism:**

– Neat and professional appearance.
– Ability to multitask efficiently.
– Positive attitude and a friendly personality.

**Note:** The specific duties and qualifications may vary depending on the restaurant’s size, type, and policies. Hostesses play a crucial role in creating a positive first impression for guests and contributing to the overall dining experience.