Job Detail
- Job ID 12278
- Job Company Transport, Accommodation is provided. Meals, flight ticket every one year
- CAREER LEVEL Manager
Job Description
Duty Manager
A Duty Manager, also known as a Shift Manager or Supervisor, is responsible for overseeing the day-to-day operations of an organization, ensuring a smooth and efficient workflow. They are often the point of contact for resolving any issues or emergencies that arise during their shift.
Key Responsibilities:
- Team Management:
- Supervise and coordinate the work of employees within the shift.
- Assign tasks and responsibilities to team members.
- Provide training and guidance to new employees.
- Resolve conflicts or issues among staff.
- Customer Service:
- Ensure a high level of customer service and satisfaction.
- Handle customer complaints and inquiries promptly and professionally.
- Make decisions to resolve customer issues.
- Operational Oversight:
- Ensure all daily operations run smoothly.
- Monitor and maintain quality control standards.
- Ensure compliance with company policies and procedures.
- Handle emergencies or unexpected situations.
- Shift Scheduling:
- Create and manage employee schedules.
- Adjust staff levels as needed to meet business demands.
- Manage overtime and shift changes.
- Financial Management:
- Control expenses and labor costs within the budget.
- Prepare shift reports on sales, transactions, and expenses.
- Monitor inventory and report any shortages or overages.
- Health and Safety:
- Ensure a safe working environment for employees and customers.
- Address safety concerns and report incidents.
- Oversee compliance with health and safety regulations.
- Administrative Tasks:
- Maintain records and documentation related to the shift.
- Complete administrative tasks, such as paperwork and reports.
- Keep track of inventory and reorder supplies as necessary.
- Communication:
- Communicate with other managers, department heads, and team members.
- Attend and lead meetings with staff.
- Relay important information and updates to the team.
- Problem Solving:
- Handle any issues that arise during the shift, such as equipment malfunctions, staffing shortages, or customer complaints.
- Make quick and effective decisions to resolve problems.
Qualifications:
- Previous experience in a similar role or in a supervisory position.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficient in using relevant software and equipment.
- Knowledge of health and safety regulations and company policies.
- Flexibility to work various shifts, including evenings, weekends, and holidays.