Duty Manager

A Duty Manager, also known as a Shift Manager or Supervisor, is responsible for overseeing the day-to-day operations of an organization, ensuring a smooth and efficient workflow. They are often the point of contact for resolving any issues or emergencies that arise during their shift.

Key Responsibilities:

1. Team Management:
   • Supervise and coordinate the work of employees within the shift.
   • Assign tasks and responsibilities to team members.
   • Provide training and guidance to new employees.
   • Resolve conflicts or issues among staff.
2. Customer Service:
   • Ensure a high level of customer service and satisfaction.
   • Handle customer complaints and inquiries promptly and professionally.
   • Make decisions to resolve customer issues.
3. Operational Oversight:
   • Ensure all daily operations run smoothly.
   • Monitor and maintain quality control standards.
   • Ensure compliance with company policies and procedures.
   • Handle emergencies or unexpected situations.
4. Shift Scheduling:
   • Create and manage employee schedules.
   • Adjust staff levels as needed to meet business demands.
   • Manage overtime and shift changes.
5. Financial Management:
   • Control expenses and labor costs within the budget.
   • Prepare shift reports on sales, transactions, and expenses.
   • Monitor inventory and report any shortages or overages.
6. Health and Safety:
   • Ensure a safe working environment for employees and customers.
   • Address safety concerns and report incidents.
   • Oversee compliance with health and safety regulations.
7. Administrative Tasks:
   • Maintain records and documentation related to the shift.
   • Complete administrative tasks, such as paperwork and reports.
   • Keep track of inventory and reorder supplies as necessary.
8. Communication:
   • Communicate with other managers, department heads, and team members.
   • Attend and lead meetings with staff.
   • Relay important information and updates to the team.
9. Problem Solving:
   • Handle any issues that arise during the shift, such as equipment malfunctions, staffing shortages, or customer complaints.
   • Make quick and effective decisions to resolve problems.

Qualifications:

• Previous experience in a similar role or in a supervisory position.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in using relevant software and equipment.
• Knowledge of health and safety regulations and company policies.
• Flexibility to work various shifts, including evenings, weekends, and holidays.