Head Waiter

A Head Waiter, also known as a Head Server or Captain is a senior front-of-house position in the food and beverage industry, typically found in upscale or fine dining restaurants. The Head Waiter is responsible for overseeing the entire dining room operation, managing a team of waitstaff, and ensuring a high level of customer service and satisfaction. Here is a typical job description for a Head Waiter:

Job Title: Head Waiter

Job Summary: As the Head Waiter, you will play a pivotal role in managing and supervising the front-of-house team to provide an exceptional dining experience for our guests. Your responsibilities include overseeing service, training and mentoring waitstaff, managing reservations, and ensuring a smoothly coordinated dining room operation.

Key Responsibilities:

1. Supervision: Supervise and coordinate the activities of the waitstaff, ensuring they provide efficient, courteous, and attentive service to guests.
2. Training: Train new waitstaff on restaurant policies, service standards, menu knowledge, and proper service techniques.
3. Scheduling: Create and manage work schedules for the waitstaff, taking into account reservations, peak dining hours, and staff availability.
4. Guest Interaction: Interact with guests, address any special requests or concerns, and ensure a high level of customer satisfaction.
5. Table Assignments: Manage table assignments and ensure efficient seating of guests, especially during peak dining times.
6. Ordering and Inventory: Oversee the ordering and stocking of necessary service supplies, including flatware, glassware, and linens.
7. Quality Control: Ensure that all dishes are prepared correctly, meet quality standards, and are served promptly and at the correct temperature.
8. Billing: Oversee the accurate preparation of guest bills, processing payments, and handling any billing inquiries or discrepancies.
9. Reservations: Manage reservations, ensure that they are properly tracked and communicated to the kitchen, and accommodate special requests when possible.
10. Team Leadership: Lead by example, motivating and supporting the waitstaff to maintain a high level of professionalism and teamwork.
11. Health and Safety: Ensure compliance with health and safety regulations and maintain a clean and organized dining room.

Qualifications:

• Previous experience as a waiter or server, with a proven track record of exceptional customer service.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of the restaurant’s menu, wine list, and service procedures.
• Ability to remain calm and organized in a high-pressure environment.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Lift and carry trays of food and beverages.
• Bend, stoop, and reach to assist with table service.