Tell me about a time when there was a misunderstanding with a guest/associate or your boss. How did you address or handle the misunderstanding
Tell me about the training / education / work experiences that you believe have prepared you for this position
Care for our guests and associates by providing personal service. Tell me about a time when someone at work told you that you provided special or wonderful service.
What are the most creative things / major achievements you have done and how you did it?
How do you react when asked to do something beyond your capabilities?
Tell me about a time/situation when you dealt/handle an upset /difficult guest or associate and were able to successfully resolve their problem
What are the things that you did to make your guests feel special and make their stay more memorable?
Sometimes it takes the whole team to work together (teamwork) to solve a problem or to get through a very stressful day. Tell me a time when you worked closely with others to get a difficult job done.
Describe a stressful situation at work that tested your ability to stay calm and even-tempered in recent years. How you dealt/ cope with it?
Describe a time when you needed to change your style or approach to ensure your work/task be more be effective
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