Hostess – Arabic Speaking

Full time @Hotel 5* Bahrain in Hotel
  • Post Date : July 29, 2023
  • Salary: BD180.00 - BD220.00 / Monthly
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Job Detail

  • Job ID 9106
  • Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
  • CAREER LEVEL Junior
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Job Description

Hostess – Arabic Speaking

A hostess, also known as a host or host/hostess, is a customer service-oriented professional who works in the hospitality industry, primarily in restaurants, hotels, and event venues. The primary responsibility of a hostess is to greet and welcome guests, manage reservations, and ensure a smooth and pleasant experience for customers from the moment they arrive until they depart.

Key Responsibilities:

  1. Greeting and Welcoming Guests: Warmly welcoming guests as they enter the establishment, offering a friendly and hospitable first impression.
  2. Managing Reservations: Keeping track of reservations, noting special requests or preferences, and ensuring that tables are appropriately set up and reserved for guests.
  3. Seating Guests: Escorting guests to their tables, taking into consideration their preferences, and balancing table assignments to optimize seating capacity.
  4. Providing Information: Offering information about the establishment, menu items, daily specials, and any promotions or events taking place.
  5. Handling Waiting Lists: Managing waiting lists during peak hours, providing accurate wait times, and keeping guests informed about their status.
  6. Coordinating with Servers: Communicating with the waitstaff to ensure they are aware of new guests, special requests, or any changes to table assignments.
  7. Assisting with Special Needs: Accommodating guests with specific needs, such as accessibility requirements or special occasions (e.g., birthdays, anniversaries).
  8. Managing the Reception Area: Keeping the reception area tidy and organized, maintaining a welcoming atmosphere for arriving and departing guests.
  9. Resolving Customer Concerns: Addressing customer complaints or issues, finding appropriate solutions, and seeking assistance from management when necessary.
  10. Telephone and Communication: Answering incoming calls, taking reservations over the phone, and providing helpful information to callers.
  11. Upselling and Promotion: Recommending additional services or products, such as desserts, drinks, or loyalty programs, to enhance the guest experience and increase revenue.

Skills and Qualifications:

  • Strong interpersonal and communication skills.
  • Pleasant and welcoming demeanor.
  • Ability to remain calm under pressure and handle difficult situations tactfully.
  • Organizational and multitasking abilities.
  • Knowledge of the establishment’s layout, seating capacity, and reservation policies.
  • Familiarity with the menu and any daily specials or promotions.
  • Basic computer skills for managing reservations and waitlists.
  • Adaptability to work in a fast-paced environment.
  • Polite and courteous behavior toward all guests.
  • Flexibility to work in shifts, including weekends and holidays.
  • Previous experience in customer service or hospitality is beneficial but not always required.
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