Job Detail
- Job ID 9106
- Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
- CAREER LEVEL Junior
Job Description
Hostess – Arabic Speaking
A hostess, also known as a host or host/hostess, is a customer service-oriented professional who works in the hospitality industry, primarily in restaurants, hotels, and event venues. The primary responsibility of a hostess is to greet and welcome guests, manage reservations, and ensure a smooth and pleasant experience for customers from the moment they arrive until they depart.
Key Responsibilities:
- Greeting and Welcoming Guests: Warmly welcoming guests as they enter the establishment, offering a friendly and hospitable first impression.
- Managing Reservations: Keeping track of reservations, noting special requests or preferences, and ensuring that tables are appropriately set up and reserved for guests.
- Seating Guests: Escorting guests to their tables, taking into consideration their preferences, and balancing table assignments to optimize seating capacity.
- Providing Information: Offering information about the establishment, menu items, daily specials, and any promotions or events taking place.
- Handling Waiting Lists: Managing waiting lists during peak hours, providing accurate wait times, and keeping guests informed about their status.
- Coordinating with Servers: Communicating with the waitstaff to ensure they are aware of new guests, special requests, or any changes to table assignments.
- Assisting with Special Needs: Accommodating guests with specific needs, such as accessibility requirements or special occasions (e.g., birthdays, anniversaries).
- Managing the Reception Area: Keeping the reception area tidy and organized, maintaining a welcoming atmosphere for arriving and departing guests.
- Resolving Customer Concerns: Addressing customer complaints or issues, finding appropriate solutions, and seeking assistance from management when necessary.
- Telephone and Communication: Answering incoming calls, taking reservations over the phone, and providing helpful information to callers.
- Upselling and Promotion: Recommending additional services or products, such as desserts, drinks, or loyalty programs, to enhance the guest experience and increase revenue.
Skills and Qualifications:
- Strong interpersonal and communication skills.
- Pleasant and welcoming demeanor.
- Ability to remain calm under pressure and handle difficult situations tactfully.
- Organizational and multitasking abilities.
- Knowledge of the establishment’s layout, seating capacity, and reservation policies.
- Familiarity with the menu and any daily specials or promotions.
- Basic computer skills for managing reservations and waitlists.
- Adaptability to work in a fast-paced environment.
- Polite and courteous behavior toward all guests.
- Flexibility to work in shifts, including weekends and holidays.
- Previous experience in customer service or hospitality is beneficial but not always required.