Font Office

Full time @Hotel 5* Oman in Hotel
  • Post Date : July 7, 2023
  • Salary: OMR150.00 - OMR200.00 / Monthly
  • View(s) 250
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Job Detail

  • Job ID 8650
  • Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
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Job Description

Front Office Receptionist

A front office receptionist serves as the first point of contact for visitors, guests, and customers in various types of businesses. They provide administrative support and customer service, ensuring a positive and professional experience for all individuals interacting with the organization.

front office oman

Here is a typical job description for a front-office receptionist:

  1. Greeting and Welcoming Visitors: Welcome visitors, guests, and customers with a warm and friendly demeanor. Provide a positive first impression by offering assistance, directing them to the appropriate areas, and answering basic inquiries about the organization.
  2. Answering and Directing Phone Calls: Handle incoming phone calls in a professional and courteous manner. Answer general inquiries, take messages, and transfer calls to the appropriate individuals or departments. Maintain an updated phone directory and ensure accurate call routing.
  3. Managing Front Desk Operations: Maintain a clean, organized, and professional front desk area. Keep track of visitor logbooks, sign-in sheets, or any necessary documentation. Manage visitor access by issuing visitor badges or coordinating with security personnel as required.
  4. Scheduling and Appointments: Schedule appointments, meetings, and conference rooms for staff members, executives, or clients. Coordinate calendars, manage meeting room bookings, and ensure all necessary resources or equipment are available for scheduled meetings.
  5. Customer Service and Assistance: Provide excellent customer service by promptly and professionally addressing visitor or customer inquiries, requests, or concerns. Offer assistance, guidance, or appropriate referrals to ensure a positive customer experience.
  6. Managing Mail and Packages: Receive, sort, and distribute incoming mail, packages, and deliveries. Coordinate outgoing mail and packages, including preparing the necessary documentation and contacting courier services as required. Maintain accurate records of incoming and outgoing shipments.
  7. Administrative Support: Assist with various administrative tasks, such as data entry, filing, photocopying, and scanning documents. Prepare correspondence, reports, or presentations as directed. Maintain and update office records, databases, and filing systems.
  8. Communication and Correspondence: Handle internal and external communication, including emails, faxes, and written correspondence. Draft, proofread, and edit documents or communications on behalf of staff members. Ensure accuracy and professionalism in all communications.
  9. Coordination and Support: Collaborate with other departments, team members, or executives to ensure smooth operations. Provide administrative support, such as arranging travel accommodations, coordinating meetings, or managing office supplies and equipment.
  10. Maintaining Security and Safety: Monitor and maintain security protocols, ensuring the safety and well-being of staff and visitors. Follow established procedures for building access, visitor identification, and emergency situations. Report any security concerns or incidents to the appropriate personnel.
  11. Technology Utilization: Utilize various office equipment and technology, including computer systems, software applications, and communication tools. Maintain proficiency in relevant software programs, such as word processing, spreadsheet, and email applications.
  12. Professionalism and Confidentiality: Maintain a high level of professionalism, integrity, and confidentiality in handling sensitive information, both verbally and in written form. Uphold ethical standards and follow organizational policies and procedures.
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