Hostess

Full time @Restauration Lux Kuwait in Restaurant
  • Post Date : April 22, 2024
  • Salary: KD500.00 / Monthly
  • View(s) 208
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Job Detail

  • Job ID 68650
  • Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
  • CAREER LEVEL Junior
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Job Description

Hostess

As a Hostess, you play a crucial role in creating a positive first impression for guests visiting a restaurant or hospitality establishment. Your primary responsibility is to greet and welcome guests, manage reservations, and ensure the smooth flow of guests into the dining area. Here’s an overview of the key responsibilities and duties typically associated with the role of a Hostess:

1. **Greeting and Seating Guests**: Welcome guests as they arrive at the restaurant, provide a warm and friendly greeting, and assist them with seating. You’ll manage the seating chart, assign tables based on reservations and walk-ins, and accommodate special requests whenever possible.

2. **Reservation Management**: Take and manage reservations via phone, email, or online booking systems. You’ll record reservation details, confirm bookings, and update the reservation list as needed to ensure accurate seating arrangements and minimize wait times.

3. **Guest Relations**: Interact with guests in a professional and courteous manner, answering inquiries, providing information about the restaurant, and addressing any concerns or special requests. You’ll strive to create a welcoming and hospitable atmosphere for guests from the moment they arrive.

4. **Seating Optimization**: Optimize seating arrangements to maximize restaurant capacity and efficiency. You’ll monitor table turnover, balance seating in different sections or areas of the restaurant, and coordinate with servers and management to ensure smooth service flow.

5. **Waitlist Management**: Manage the waitlist during peak dining hours, estimate wait times, and communicate effectively with waiting guests. You’ll keep guests informed of their status in the queue and provide updates on table availability as tables become vacant.

6. **Coordination with Servers and Kitchen**: Collaborate closely with servers, kitchen staff, and management to coordinate seating and ensure timely service. You’ll communicate seating assignments, special requests, and guest preferences to the appropriate staff members to facilitate a seamless dining experience.

7. **Upselling and Promotion**: Promote restaurant specials, promotions, and loyalty programs to guests while they wait for a table. You’ll provide menus, recommend appetizers or drinks, and encourage guests to explore additional offerings to enhance their dining experience.

8. **Maintaining Hostess Stand**: Keep the hostess stand clean, organized, and well-stocked with necessary supplies, such as menus, reservation books, and seating charts. You’ll also ensure that the waiting area is tidy and comfortable for guests.

9. **Guest Feedback and Communication**: Solicit feedback from guests about their dining experience and relay any comments or concerns to management or appropriate staff members. You’ll act as a liaison between guests and restaurant staff to ensure that guest needs are addressed promptly and effectively.

10. **Problem-Solving and Conflict Resolution**: Handle any issues or conflicts that may arise with guests, such as complaints or dissatisfaction with seating arrangements. You’ll remain calm, professional, and diplomatic in resolving conflicts and finding satisfactory solutions for guests.

Overall, as a Hostess, your role is essential in creating a positive and welcoming atmosphere for guests and facilitating a smooth dining experience from the moment they arrive at the restaurant. Your interpersonal skills, organization, and ability to multitask are critical in managing reservations, seating, and guest relations effectively.

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Required skills

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