Job Title: Barista
Location: Doha, Qatar
Department: Food & Beverage
Reports to: Manager / Supervisor

• • High school diploma or equivalent; additional hospitality or barista training is an advantage.

  • Previous experience in a café, coffee shop, or restaurant setting is highly preferred.

  • Strong knowledge of coffee types, brewing techniques, and espresso equipment.

  • Excellent customer service and interpersonal skills.

  • Basic math and cash-handling skills.

  • Ability to work under pressure and multitask efficiently.

  • Flexibility to work various shifts including weekends and holidays.

  • A passion for coffee culture and an eye for detail.

    Position Overview:

    The Barista plays a key role in delivering an exceptional coffee experience to customers by expertly crafting high-quality beverages and providing outstanding service in a fast-paced environment. The role requires a blend of technical skill, attention to detail, product knowledge, and a genuine passion for hospitality. As the face of the coffee shop or café, the Barista not only prepares drinks and snacks but also represents the brand through positive interaction with guests, maintaining a clean and organized workspace, and upholding high standards of quality and customer satisfaction.

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    Key Responsibilities:

    1. Barista – Beverage Preparation & Presentation:

    • Prepare and serve a variety of hot and cold beverages including espresso-based drinks, brewed coffee, teas, hot chocolate, smoothies, and seasonal beverages.

    • Operate and maintain coffee equipment such as espresso machines, grinders, milk frothers, and blenders.

    • Ensure beverages are prepared to company or brand standards in terms of flavor, consistency, temperature, and appearance.

    • Follow standardized recipes and adjust ingredients when necessary to meet customer preferences (e.g., extra foam, dairy alternatives, reduced sugar).

    2. Customer Service – Barista:

    • Greet all customers with a warm, friendly attitude and maintain a positive demeanor throughout interactions.

    • Take accurate customer orders, answer questions about the menu, and make recommendations when needed.

    • Handle complaints or special requests professionally and escalate issues to the supervisor or manager as needed.

    • Engage with regular customers and build rapport to create a welcoming and personalized experience.

    3. Sales & POS Operation:

    • Accurately process transactions using a point-of-sale (POS) system, including handling cash, credit cards, digital wallets, and loyalty programs.

    • Maintain knowledge of ongoing promotions, new products, and up-selling techniques to increase average ticket size.

    • Suggest food or pastry pairings with drinks to enhance the customer experience and support café sales goals.

    4. Cleanliness & Organization:

    • Maintain a clean and hygienic workstation throughout the shift, including coffee machines, countertops, and utensils.

    • Follow sanitation procedures to clean and sanitize equipment, tools, and surfaces.

    • Dispose of waste, clean tables and seating areas, and restock napkins, stirrers, condiments, and supplies as needed.

    • Ensure proper storage and rotation of products to maintain freshness and food safety standards.

    5. Inventory & Stocking:

    • Monitor stock levels of coffee beans, milk, syrups, disposable cups, and other supplies.

    • Assist with receiving, checking, and organizing deliveries.

    • Notify management when stock is low or expired products are identified.

    • Participate in inventory counts and ensure accurate record-keeping of product usage.

    6. Teamwork & Professionalism:

    • Work cooperatively with other team members to ensure smooth operations during peak and off-peak hours.

    • Assist colleagues during busy times and share responsibilities such as cleaning, restocking, or attending to customers.

    • Uphold company policies and standards for dress code, grooming, punctuality, and workplace behavior.

    • Attend staff meetings and training sessions as required by the management team.

    Qualifications & Skills:

  Work Environment:

  Baristas typically work in busy environments such as hotel lounges, coffee shops, cafés, or high-end restaurants. The position requires interaction with a diverse clientele and the ability to handle occasional stressful situations with calm and professionalism.

The Importance of the Role:

The barista plays a crucial role in shaping the guest experience in any hospitality setting, whether it’s a high-end café, a five-star hotel, or a specialty coffee shop. Their role goes beyond simply preparing beverages — they are brand ambassadors who bring warmth, consistency, and a sense of quality to every interaction.

A skilled barista does not just serve coffee; they create a personalized experience for each customer by demonstrating knowledge, attentiveness, and enthusiasm. Through their ability to engage guests, answer questions, and offer tailored suggestions, baristas contribute significantly to customer satisfaction, loyalty, and the overall image of the establishment.

Opportunities for Growth:

Working as a barista offers more than just a job — it’s a platform for continuous learning and career development. Baristas have the chance to refine a wide range of skills, including customer service, time management, multitasking, and technical expertise in coffee brewing.

For those passionate about the craft, the role can lead to advanced opportunities such as Head Barista, Coffee Trainer, Quality Control Specialist, or even Café Manager. Many companies also provide training in specialty coffee techniques, latte art, sensory evaluation (cupping), and knowledge of coffee origins and roasting processes.

Daily Goals of a Professional Barista:

• Start each shift by calibrating machines and preparing ingredients for peak performance.

• Ensure each drink is made to exact specifications for flavor, temperature, and presentation.

• Greet every customer warmly and ensure their experience is smooth and enjoyable.

• Provide thoughtful recommendations based on the customer’s taste preferences.

• Communicate effectively with the team and report any operational issues promptly.

Key Values a Barista Should Embody:

• Passion: A genuine love for coffee and a willingness to learn more about the craft.

• Professionalism: Consistently demonstrating punctuality, cleanliness, and a polished appearance.

• Attention to Detail: Monitoring factors like grind size, milk temperature, and extraction time.

• Courtesy: Treating all customers with kindness, patience, and respect.

• Teamwork: Supporting fellow staff to create a cohesive, efficient work environment.