Runner

As a Runner, you will play a crucial role in supporting the front-of-house team by ensuring the efficient flow of food and beverages from the kitchen to guests’ tables. Your primary responsibility will be to deliver orders promptly, accurately, and with attention to detail, contributing to the overall satisfaction of guests and the smooth operation of the restaurant. This role requires a proactive and reliable individual with strong communication skills and a commitment to delivering exceptional service.

Responsibilities:

1. Receive food and beverage orders from kitchen staff and bartenders, ensuring accuracy and completeness.
2. Organize orders based on table numbers or sections, prioritizing delivery to ensure timely service.
3. Deliver food and beverages to guests’ tables in a prompt and courteous manner, adhering to established service standards.
4. Verify that orders are complete and accurately prepared before delivering them to guests, checking for any special requests or modifications.
5. Communicate effectively with servers and kitchen staff to coordinate the timing of food delivery and ensure smooth service.
6. Assist in clearing and resetting tables between courses or after guests have finished their meals, removing used dishes, utensils, and glassware.
7. Refill beverages and condiments as needed, anticipating guests’ needs and providing attentive service.
8. Assist in maintaining cleanliness and organization in the dining area, including cleaning and sanitizing tables, chairs, and high-touch surfaces.
9. Collaborate with other members of the front-of-house team to ensure guest satisfaction and efficient operation.
10. Handle guest inquiries, feedback, and requests in a professional and courteous manner, escalating issues to management when necessary.
11. Follow health and safety regulations and sanitation practices at all times.
12. Attend pre-shift meetings and training sessions to stay informed about menu changes, special promotions, and service standards.
13. Assist with other tasks as needed, such as restocking supplies, running errands, or assisting with special events.

Requirements:

1. Previous experience as a runner or in a similar role in a restaurant or hospitality environment is preferred but not required.
2. Excellent communication and interpersonal skills, with the ability to work well in a team environment.
3. Strong organizational abilities and attention to detail, especially during busy periods.
4. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
5. Positive attitude and willingness to provide exceptional service to guests.
6. Flexibility to work evenings, weekends, and holidays as required.
7. Physical stamina to stand and walk for extended periods and lift trays and dishes as needed.
8. Professional appearance and demeanor.
9. Basic knowledge of food and beverage items is a plus.

As a Runner, you will have the opportunity to contribute to the overall guest experience by ensuring the efficient delivery of food and beverages. If you are a proactive and service-oriented individual with a passion for hospitality, we encourage you to apply for this position.