KEY ROLES & RESPONSIBILITIES

• Have to be informed of any VIP arrivals and any 86 items.
• Must learn all menu items, garnishes, contents, and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Must inform the supervisor or manager when leaving the outlet for any reason.
• Pick up food from the kitchen and serve it with the bartender.
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Carry trays, clear tables, and reset tables.
• Prepare and maintain and refill all sugar bowls, salt, and pepper.
• Change the linen after counting it; fold the linen as per standard folding.
• Polish all washed glassware, chinaware, and silverware using hot water, white vinegar, and a clean wiping cloth.  
• Maintain the side stations clean and organized at all times.
• Maintain a clean, neat, and orderly outlet, terrace, and garden throughout service.
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to the manager/leader in charge
• Careful handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation, and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets, and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to the manager any kind of deviation from set standards and procedures
• Ensure that all service and storage areas are kept safe and clean at all times.
• Help minimize waste, neglect, breakages, and mishandling of supplies and equipment
• Insure all terrace and garden tables are clean including cushions, tables, and chairs.
• Assist other food & beverage outlets in their operations during peak hours if needed
• Mandatory learning of all F&B products on your outlet’s menu
• Maintain a supporting and strong communication with the F&B team; be a team player with strong interpersonal skills and attention to detail

PERSONAL ATTRIBUTES

• Average reading, writing, and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Good communication and customer contact skills; basic problem-resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 1-year food and beverage serving experience