IRD Order Taker – Arabic Speake

Full time @Hotel 5* Dubai in Hotel
  • Post Date : March 18, 2023
  • Salary: AED1,500.00 - AED2,000.00 / Monthly
  • 4 Application(s)
  • View(s) 108
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Job Detail

  • Job ID 5756
  • Job Company Moroccan
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Job Description


  • Update whiteboard daily (AM).
  • Prepare daily cashiering forms and operational forms.
  • Able to account and handle cash effectively, efficiently, and with integrity, and follow established and proper Accounting procedures.
  • Complete knowledge of menus and wine lists, and up-to-date information about specialties and menus.
  • Regularly check with the culinary team for non-availability items.
  • Answer all phone calls promptly and efficiently, using the correct greeting.
  • Carry out correct order-taking procedures with recommendations to the guest.
  • Seize the opportunity to upsell IRD food and beverage products.
  • Carry out proper cashiering procedures as set by Hotels & Resorts standards.
  • The ability to maintain a clean, neat, and orderly order-taker cabin throughout service.
  • Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
  • Reporting any guest comments to the superior, and completing the guest preference sheet.
  • Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
  • Will write beverage storeroom requisition for approval by IRD Manager.
  • Communicate with both internal and external customers in a polite, courteous, and constructive manner.
  • Learning of safety, sanitation, and hygiene policies.
  • Participation in internal training and necessary meetings.
  • To maintain good working relationships with my own colleagues, and all other departments.
  • To actively promote the services and facilities of Dubai and Hotels to guests and suppliers of the Hotel.
  • Report to the manager any kind of deviation from set standards and procedures.
  • Ensure amenities are sent to the room in according to rooming list & standards.
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features, and hours of operation.
  • Follow Raffles Dubai telephone standard.
  • To control & maintain delivery timing within Dubai standards.


  • Arabic Speaker
  • Average reading, writing, and oral proficiency in the English language
  • Must be well presented and professionally groomed at all times
  • Able to account for and handle cash effectively and efficiently
  • Good communication and customer contact skills; good problem-resolution skills
  • Basic F&B product knowledge with a focus on wine
  • Team player with strong interpersonal skills and attention to detail


  • Secondary Education


  • Minimum 1-year food and beverage serving experience
  • Previous public contact and/or cashiering experience
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