KEY ROLES & RESPONSIBILITIES

• Update whiteboard daily (AM).
• Prepare daily cashiering forms and operational forms.
• Able to account and handle cash effectively, efficiently, and with integrity, and follow established and proper Accounting procedures.
• Complete knowledge of menus and wine lists, and up-to-date information about specialties and menus.
• Regularly check with the culinary team for non-availability items.
• Answer all phone calls promptly and efficiently, using the correct greeting.
• Carry out correct order-taking procedures with recommendations to the guest.
• Seize the opportunity to upsell IRD food and beverage products.
• Carry out proper cashiering procedures as set by Hotels & Resorts standards.
• The ability to maintain a clean, neat, and orderly order-taker cabin throughout service.
• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
• Reporting any guest comments to the superior, and completing the guest preference sheet.
• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
• Will write beverage storeroom requisition for approval by IRD Manager.
• Communicate with both internal and external customers in a polite, courteous, and constructive manner.
• Learning of safety, sanitation, and hygiene policies.
• Participation in internal training and necessary meetings.
• To maintain good working relationships with my own colleagues, and all other departments.
• To actively promote the services and facilities of Dubai and Hotels to guests and suppliers of the Hotel.
• Report to the manager any kind of deviation from set standards and procedures.
• Ensure amenities are sent to the room in according to rooming list & standards.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features, and hours of operation.
• Follow Raffles Dubai telephone standard.
• To control & maintain delivery timing within Dubai standards.

PERSONAL ATTRIBUTES

• Arabic Speaker
• Average reading, writing, and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account for and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem-resolution skills
• Basic F&B product knowledge with a focus on wine
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary Education

EXPERIENCE

• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience