Reservations Agent

Full time @Hotel 5* Dubai in Hotel
  • Post Date : March 18, 2023
  • Salary: AED2,000.00 - AED2,500.00 / Monthly
  • 3 Application(s)
  • View(s) 114
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Job Detail

  • Job ID 5752
  • Job Company Moroccan
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Job Description


  • Understand the key principles of Accor Pricing Strategies and Revenue Management
  • Retail, Corporate, Leisure, Group, Other
  • Rate restrictions, hurdles and availabilities
  • Maximize rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Be fluent in all hotels products and services
  • Handle faxes and emails pertaining to rooms reservations
  •  Be fully conversant with all market segments and rate plans used across all distribution channels
  • Be flexible in sales technique through offering the right product to the right customer at the right time
  • Handle customer queries and complaints relating to Rooms Reservations for Raffles Dubai
  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
  • Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Promote the Raffles’ products and services and ensure full knowledge of all facilities, services and hours of operations in order to respond confidently and effectively to inquiries and guest’s needs.
  • Determine guest’s needs and offer the appropriate room, restaurant and charges as per guest’s requirements.
  • Respond to enquiries about hotel products and services over the telephone, fax, email etc.
  • Ensure full awareness of loyalty programs and full knowledge of special rates / offers / promotions
  • Record and process all reservation inquiries made by phone, fax or email efficiently, accurately and convert to sale whenever possible to meet hotel targets
  • Arrange accommodation, visas, dining and activity requirements for leisure, corporate and wholesaler’s and group Guests
  • Close all deals possible to maximize revenue.
  • Process amendments to room reservations.
  • Ensure direct input in the OPERA system and ensure that bookings are made with most accurate information to exceed Guest’s expectations
  • Responsible for effective implementation and compliance with Accor Core Reservation Standards
  • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
  • Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Create hierarchies/relationships between Corporate Accounts
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS.
  • Be involved in all property PMS conversions
  • Complete understanding and effective use if the Hotel’s telephone system
  • Cooperate, coordinate and communicate with all the necessary departments to ensure highest level of guest service and revenue is achieved.
  • Maintain a clean and safe work environment.  Report any damage or loss to hotel property.
  • Abide by the Raffles standards as specified in the Raffles code of conduct.
  • Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
  • To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
  • Streamline the process the maintain the same service level in the two hotels
  • Performs any other duties as assigned to him/her by management.


  • Ability to adapt to changing environment.
  • Attention to detail
  • Ability to handle multiple tasks.
  • Ability to organize work flow
  • Goal Oriented


  • Working knowledge of Opera.
  • Microsoft Office specially outlook and Excel
  • Flaunt in English speaking and typing


  • Minimum 2 years experience in Hotel or Resort as Reservations Agent.
  • Luxury hotel or resort background preferred
  • Understands the local culture and have worked in the region.
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