Hostess
Full time @Hotel 5* Dubai posted 2 weeks ago in Hotel Shortlist Email JobJob Detail
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Job ID 5750
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Job Company Moroccan
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CAREER LEVEL Junior
Job Description
- Provide a warm and friendly welcome, leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organized reservations book
- Assist in the set-up of tables and displays
- Maintain and update the guest database
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
- Maintain a good working relationships with own colleagues, and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety, sanitation, and hygiene policies
- Present checks to guests and perform the cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out a quarterly, bi-yearly, and yearly inventory of operating equipment
- Train waitstaff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed
PERSONAL ATTRIBUTES
- Excellent reading, writing, and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and ability to establish a good rapport with guests
- Possess full knowledge of the restaurant’s seating/table plan
- Computer knowledge (Microsoft Excel, Word, Powerpoint)
Qualifications
- Hotel Restaurant Management graduate
EXPERIENCE
- 1 year Hotel experience in F&B
