Waiter/Waitress (Food & Beverage)

Position: Waiter/Waitress (F&B)
Department: Food & Beverage
Reports To: Restaurant Manager / F&B Supervisor

Job Summary:

The Waiter/Waitress is responsible for providing excellent customer service in a dining setting. This includes taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests. The role requires a friendly demeanor, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Customer Service:
   • Greet guests warmly and escort them to their tables.
   • Present menus, answer questions about menu items, and make recommendations.
   • Take accurate food and beverage orders from guests and relay them to the kitchen/bar staff.
2. Order Delivery:
   • Serve food and beverages to guests in a timely and professional manner.
   • Ensure orders are prepared and presented according to established standards.
   • Check with guests to ensure satisfaction with each course or drink.
3. Table Maintenance:
   • Set up tables before service and ensure they are clean and properly arranged.
   • Clear tables after guests leave and reset them for the next service.
   • Maintain cleanliness and organization of the dining area.
4. Billing and Payments:
   • Prepare and present checks to guests.
   • Process payments accurately and efficiently.
   • Handle cash, credit card, and other payment methods securely.
5. Team Collaboration:
   • Work closely with kitchen and bar staff to ensure smooth service.
   • Assist colleagues during peak times to maintain service standards.
6. Compliance:
   • Follow all food safety and hygiene regulations.
   • Adhere to company policies and procedures.
7. Upselling:
   • Suggest additional menu items, specials, or promotions to enhance the guest experience and increase sales.

Qualifications:

• Experience: Previous experience as a waiter/waitress or in a customer service role is preferred but not mandatory.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong multitasking and organizational abilities.
  • Ability to remain calm and professional under pressure.
  • Basic math skills for handling payments.
• Physical Requirements:
  • Ability to stand for long periods and carry trays of food or beverages.
  • Flexibility to work evenings, weekends, and holidays as required.

Key Attributes:

• Friendly and approachable personality.
• Attention to detail and a commitment to providing high-quality service.
• Team player with a positive attitude.

Benefits (if applicable):

• Competitive hourly wage plus tips.
• Employee discounts on meals.
• Opportunities for career growth and training.