Hostess

1. Warm Welcome:
   • Greet guests with a friendly and welcoming demeanor upon arrival.
   • Ensure a positive first impression by providing a hospitable and inviting atmosphere.
2. Seating Arrangements:
   • Escort guests to their assigned tables or waiting areas.
   • Manage the seating chart efficiently, taking into account reservations and walk-ins.
3. Guest Assistance:
   • Assist guests with coat checks and provide information about the venue, menu, or special promotions.
   • Attend to any immediate needs or requests to enhance the overall guest experience.
4. Reservation Management:
   • Take and manage reservations, ensuring accurate record-keeping and efficient table turnover.
   • Communicate with the kitchen and waitstaff to coordinate reservations and special requests.
5. Communication Hub:
   • Liaise between guests and the restaurant staff to ensure smooth communication.
   • Relay special requests or dietary restrictions to the kitchen staff.
6. Maintain Appearance:
   • Ensure that the hostess stand and waiting areas are clean, organized, and well-presented.
   • Monitor and replenish promotional materials, menus, and other informational resources.
7. Manage Waitlists:
   • Keep track of waiting guests and provide estimated wait times.
   • Notify guests when their table is ready and escort them to the seating area.
8. Upselling and Promotion:
   • Promote special menu items, beverages, or promotions to enhance the guest experience.
   • Encourage guests to participate in loyalty programs or provide feedback.
9. Conflict Resolution:
   • Handle guest concerns or issues with professionalism and a focus on customer satisfaction.
   • Escalate unresolved matters to the appropriate management personnel.
10. Team Collaboration:
    • Collaborate with the kitchen, waitstaff, and management to ensure smooth operations.
    • Provide support to fellow team members during peak hours or special events.

Requirements:

• Previous experience as a hostess or in customer service is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and the ability to multitask effectively.
• Positive and friendly attitude, even during busy or challenging situations.

Working Conditions:

• Primarily indoor settings, such as restaurants or event venues.
• Standing and walking for extended periods may be required.