Front Desk Agent

Front Desk Agent

We are seeking an attentive, professional, and courteous Front Desk Agent to manage guest check-ins, check-outs, and daily reception inquiries. As the central contact point for our property, the successful candidate will deliver high-quality customer service, maintain accurate reservation records, and ensure seamless coordination between housekeeping, concierge, and management teams.

Key Responsibilities

• Check-In & Check-Out: Process guest arrivals and departures efficiently using property management systems while adhering to company credit and cash-handling policies.

• Guest Communication: Respond promptly to guest requests, phone calls, and room booking inquiries with clear, accurate information.

• Property Management Systems (PMS): Update room status, manage billing accounts, issue key cards, and handle room rate modifications accurately.

• Issue Resolution: Resolve guest concerns, complaints, or maintenance issues promptly with appropriate empathy and follow-up.

• Financial Transactions: Verify billing details, process cash and credit card payments, and reconcile front desk shift balances.

• Coordination: Liaise with housekeeping and maintenance teams to ensure guest rooms are ready and serviced on schedule.

Qualifications & Requirements

• Education: High school diploma required; Bachelor’s degree or Diploma in Hospitality Management preferred.

• Experience: Minimum of 1–2 years of front desk or reception experience within 4-star or 5-star hotel environments.

• Systems Knowledge: Hands-on experience with hotel management software (e.g., Opera PMS, Cloudbeds, Fidelio).

• Languages: Fluent in English; Arabic language skills are highly preferred.

• Core Competencies: Exceptional communication, problem-solving ability, professional etiquette, and strong multi-tasking skills.

Benefits & Perks

• Tax-free competitive base salary package.

• Provided company housing or housing allowance.

• Transportation allowance or company-provided transport.

• Comprehensive health insurance.

• Annual flight ticket allowance to home country.

• Performance-based incentive bonus schemes.