- Job ID 21863
- Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
- CAREER LEVEL Junior
A Head Therapist is a key professional in a spa or wellness center, responsible for overseeing the delivery of high-quality therapeutic services. This role involves not only performing spa treatments but also managing a team of therapists and ensuring the overall success of the spa’s wellness programs. Here’s a detailed job description for a Head Therapist:
- Therapeutic Services:
- Administering a variety of spa treatments, including massages, facials, and body treatments, to clients.
- Maintaining a high standard of service quality and ensuring guest satisfaction.
- Staying informed about the latest industry trends, techniques, and products.
- Team Leadership:
- Leading and managing a team of therapists, including hiring, training, and performance evaluations.
- Setting performance expectations and providing ongoing guidance and support to ensure the team’s success.
- Conducting regular staff meetings and training sessions.
- Client Interaction:
- Consulting with clients to understand their specific needs and preferences.
- Providing expert advice on spa services and recommending personalized wellness programs.
- Addressing client concerns or issues in a professional and empathetic manner.
- Operational Management:
- Collaborating with spa management to develop and implement spa policies and procedures.
- Managing the spa’s appointment schedule and ensuring efficient utilization of therapist time.
- Monitoring and maintaining inventory levels of spa products and supplies.
- Quality Assurance:
- Conducting regular assessments of therapists’ performance and providing constructive feedback.
- Ensuring that all treatments meet or exceed established quality standards.
- Implementing continuous improvement initiatives to enhance the overall spa experience.
- Training and Development:
- Organizing and facilitating ongoing training programs for therapists to enhance their skills and knowledge.
- Keeping the team updated on the latest industry developments and best practices.
- Sales and Upselling:
- Encouraging therapists to promote spa products and upsell additional services to clients.
- Monitoring sales performance and implementing strategies to achieve revenue targets.
- Compliance and Safety:
- Ensuring compliance with health and safety regulations.
- Addressing and rectifying any safety concerns promptly.
- Customer Relationship Management:
- Building and maintaining strong relationships with repeat clients.
- Implementing initiatives to attract new clients and retain existing ones.
- Administrative Tasks:
- Handling administrative tasks such as maintaining accurate treatment records and reports.
- Collaborating with other departments for cross-functional initiatives.