Job Description
Role Overview
The Senior Executive Support Specialist provides dedicated, end-to-end technical assistance to C-suite executives, Board members, and high-net-worth individuals. You are the bridge between complex enterprise IT and the seamless, high-performance experience leadership expects.
Core Responsibilities: Senior Executive
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White-Glove Technical Support: Provide immediate, concierge-level support for all devices (Mac, PC, iPhone, iPads) and home office setups.
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Meeting & Event Readiness: Ensure “zero-fail” execution of high-profile board meetings, town halls, and earnings calls. This includes AV, teleconferencing, and backup connectivity.
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Security & Privacy: Implement enhanced security protocols (MFA, VPNs, encrypted messaging) while ensuring they don’t become a friction point for the executive.
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Proactive Maintenance: Perform “health checks” on executive hardware and software before travel or major events to prevent issues before they occur.
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Vendor & Asset Management: Act as the single point of contact for third-party vendors and manage a dedicated pool of high-end loaner equipment.
Key Requirements & Skills Senior Executive
| Category | Must-Haves |
| Technical | Expert knowledge of Microsoft 365, Zoom/Teams, MDM (Jamf/Intune), and home networking. |
| Soft Skills | High emotional intelligence (EQ), extreme discretion, and the ability to remain calm under fire. |
| Availability | This is rarely a 9-to-5. It often requires on-call availability and occasional travel. |
| Experience | 5+ years in IT, with at least 2 years specifically supporting high-profile users. |
What Makes a “VIP” Specialist Different?
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The “No-Manual” Rule: Executives don’t want to read a KB article. They want a solution that works immediately. You must be able to explain complex issues in 30 seconds or less.
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Environmental Awareness: You aren’t just fixing a laptop; you’re ensuring the executive’s home office, car connectivity, and mobile presence are all synchronized.
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Trust: You will often have access to highly sensitive data. Integrity and a clean background are non-negotiable.
