Job Title: Bell Captain
Department: Front Office / Guest Services
Reports To: Front Office Manager / Rooms Division Manager
Location: [Insert Property Name & Location]
Employment Type: Full-Time / Rotational Shifts

Position Summary

The Bell Captain plays a vital leadership role in the smooth operation of guest services, overseeing all Bellboys (Porters), Doormen, and Valet staff. As the main coordinator of front entrance operations, the Bell Captain ensures the prompt, courteous, and seamless handling of guest luggage, transportation, and arrivals/departures. You are the one who sets the tone of the hotel’s service standards from the very first guest interaction.

This role demands strong leadership, excellent communication, and hands-on service experience. You will supervise a high-performing team that delivers exceptional guest service and ensures efficiency, professionalism, and safety at all times. The Bell Captain must lead by example — embodying a spirit of hospitality and inspiring the team to do the same.

Key Responsibilities Bell Captain

1. Team Supervision & Coordination

• Manage, train, and schedule Bellboys, Doormen, and Valet staff across shifts.

• Conduct daily briefings, assign duties, and ensure team members are presentable and well-informed.

• Monitor lobby and entrance areas to ensure the team is proactively assisting guests at all times.

• Provide real-time coaching and feedback to maintain high service standards.

2. Guest Service & Luggage Handling

• Greet VIPs and regular guests upon arrival and departure with personalized attention.

• Oversee the handling, tagging, and safe storage of guest luggage and parcels.

• Ensure that guest transportation arrangements are carried out efficiently — including taxis, shuttles, private cars, and special mobility assistance.

• Assist with group check-ins, luggage movement, and large arrival/departure coordination.

3. Lobby Presence & Safety Oversight

• Maintain a strong, visible presence in the lobby and entrance area to ensure cleanliness, order, and readiness.

• Support guest inquiries and provide directions or information about the hotel and local area.

• Coordinate with Security during emergencies or high-profile visits.

• Monitor bell storage and luggage tags to ensure proper tracking and guest privacy.

4. Interdepartmental Communication

• Liaise closely with Front Desk, Concierge, Housekeeping, and Valet Parking teams to fulfill guest needs.

• Maintain accurate records of guest luggage, incidents, and special requests.

• Relay feedback or service gaps to management for ongoing improvement.

• Communicate special arrival or departure requirements to relevant departments (e.g., floral welcome, mobility assistance, special events).

5. Training & Guest Experience Enhancement

• Conduct training for new bell staff on hotel standards, safety procedures, and guest interaction.

• Monitor guest satisfaction related to entrance services and identify areas for improvement.

• Recommend process enhancements to improve luggage handling, response times, and lobby flow.

• Act as a role model of guest-first behavior and initiative.

Qualifications & Requirements

• Minimum 2–3 years of experience in a 4- or 5-star hotel environment, including supervisory experience.

• Strong communication skills in English (additional languages are a plus).

• Outstanding interpersonal skills and professional appearance.

• Ability to manage shift teams and lead under pressure.

• Physical fitness to lift and move guest luggage as needed.

• Familiarity with hotel property management systems (PMS) and basic office software.

• Knowledge of local attractions, transportation, and guest protocols.

• Positive attitude, high energy, and commitment to guest satisfaction.

Why Join Us?

• Lead a dynamic front-facing team in a respected hotel environment.

• Opportunities for growth in Rooms Division or Guest Services leadership.

• Be part of a culture that values respect, service excellence, and teamwork.

• Competitive salary, performance recognition, meals, and uniform included.

• Work in a professional environment where your leadership truly shapes the guest journey.

You are the conductor of the guest welcome experience. If you’re ready to take charge, lead a high-performing team, and set the tone for excellence — then step into the role of Bell Captain and help create unforgettable arrivals and departures every day.