Job Title: Front Office Supervisor
Department: Front Office / Rooms Division
Reports To: Front Office Manager / Assistant Front Office Manager
Location: Doha, Qatar
Employment Type: Full-Time / Shift-Based

Position Summary

We are seeking an experienced, detail-oriented, and guest-focused Front Office Supervisor to lead our front desk team in delivering exceptional service. In this key leadership role, you will oversee the daily operations of the front office, ensuring that all guest interactions meet the highest standards of hospitality and efficiency.

You will act as a role Front Office Supervisor model for front desk agents, providing guidance, coaching, and real-time problem solving to create seamless check-ins, check-outs, and guest experiences. A successful candidate will bring a proactive attitude, outstanding communication skills, and the ability to thrive in a fast-paced, guest-facing environment.

Key Responsibilities Front Office Supervisor

1. Operational Supervision

• Supervise the daily activities of the front office, ensuring a smooth and efficient operation during all shifts.

• Oversee check-in, check-out, reservations, guest requests, and cashiering processes.

• Assign tasks and ensure proper coverage across the front desk, concierge, bell desk, and telephone operator roles (if applicable).

• Conduct shift briefings, ensure proper handovers between shifts, and keep communication logs updated.

2. Guest Service & Satisfaction

• Handle guest requests, complaints, and feedback in a professional, timely, and solution-oriented manner.

• Ensure all guests are greeted warmly and assisted promptly, providing personalized service whenever possible.

• Monitor service quality and take proactive measures to enhance the guest experience.

• Follow up on special guest requests, VIP arrivals, and repeat guests to ensure high satisfaction and loyalty.

3. Leadership & Team Development

• Train, mentor, and support front office team members to meet service and performance standards.

• Promote teamwork, positive morale, and a guest-first mindset throughout the department.

• Provide feedback, coaching, and performance input to the Front Office Manager for appraisals.

• Assist in onboarding and training new team members, ensuring consistency in service delivery.

4. Administration & Coordination

• Ensure that front office systems (PMS, POS, telephone, guest messaging) are used correctly and efficiently.

• Monitor cash handling, guest billing, and financial transactions in compliance with company policies.

• Communicate with other departments (Housekeeping, Engineering, F&B) to coordinate guest needs.

• Prepare reports related to occupancy, arrivals/departures, shift performance, and guest feedback.

5. Policy Compliance & Safety

• Ensure adherence to hotel policies, procedures, and brand standards.

• Monitor lobby appearance, cleanliness, and safety protocols.

• Respond appropriately to emergency situations or guest incidents, following safety procedures.

Qualifications & Requirements

• Minimum 2–3 years of front desk or guest services experience in a hotel or hospitality environment.

• At least 1 year of supervisory or team leader experience preferred.

• Strong working knowledge of property management systems (e.g., Opera, Fidelio) and Microsoft Office.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational and multitasking abilities.

• Professional appearance and demeanor with a passion for guest service.

• Fluency in English required; other languages (Arabic, French, etc.) are an advantage.

• Degree or diploma in Hospitality Management is preferred.

Physical Requirements

• Ability to stand for extended periods during shifts.

• May be required to assist with guest luggage or support the bell desk.

• Must maintain high energy and composure in busy or stressful periods.

Why Join Us?

• Work in a world-class environment that values growth, excellence, and service.

• Competitive salary and performance incentives.

• Career advancement opportunities within the hotel or across the brand.

• Training and development programs tailored to your future in hospitality.

• On-duty meals, uniform, and employee recognition initiatives.

Take your hospitality career to the next level — lead, inspire, and make a difference every day. Join our team as a Front Office Supervisor and be a key part of our guest journey.

Step Forward as a Leader in Hospitality Excellence.

This is more than a supervisory position — it is a leadership opportunity at the heart of the guest experience. As a Front Office Supervisor, you are not just managing a team; you are inspiring a culture of professionalism, warmth, and consistency. You are the one the team looks to when they need direction, motivation, or solutions. You are the link between guests and service, operations and excellence.

In this role Front Office Supervisor, your leadership will influence the atmosphere of the entire property. Every guest you greet, every challenge you resolve, and every team member you coach is a chance to demonstrate what exceptional hospitality truly means. From managing busy check-in periods to making a guest feel at home after a long journey, your actions will define the standard.

We are looking for individuals who lead by example — calm under pressure, sharp in detail, and always guest-focused. If you are ready to take ownership, elevate others, and contribute to a place where service isn’t just a job but a passion, then we invite you to apply.

Join us Front Office Supervisor, and be the reason a great stay becomes an unforgettable experience.