Job Title: Receptionist / Lobby Ambassador
Department: Front Office / Guest Relations
Reports To: Front Office Manager / Guest Services Supervisor
Location: Doha, Qatar
Employment Type: Full-Time / Shift-Based

Position Overview

We are seeking a professional, polished, and service-oriented Receptionist / Lobby Ambassador to serve as the first point of contact for our guests and visitors. This role Receptionist / Lobby Ambassador combines front-desk duties with a strong focus on guest engagement, personal assistance, and maintaining a welcoming atmosphere in the lobby or reception area.

As a Receptionist / Lobby Ambassador, you are not only responsible for managing guest check-ins and inquiries, but also for embodying the brand’s values through your demeanor, attentiveness, and professionalism. You will play a key role in shaping the guest experience from the very first moment they walk through the door.

This position Receptionist / Lobby Ambassador is ideal for individuals who take pride in customer service, have a high attention to detail, and possess excellent communication and interpersonal skills.

Key Responsibilities Receptionist / Lobby Ambassador

1. Guest Welcome & Lobby Presence

• Greet all guests and visitors warmly with a smile and personalized attention.

• Create a pleasant, professional, and luxurious atmosphere in the lobby or reception area.

• Offer assistance with directions, inquiries, or requests, ensuring guests feel acknowledged and supported at all times.

• Maintain a constant and confident presence at the front of house, offering help proactively.

2. Reception & Check-in Duties – Receptionist / Lobby Ambassador

• Handle guest check-ins and check-outs efficiently, accurately, and with courtesy.

• Manage booking confirmations, room assignments, and registration procedures.

• Communicate room status, upgrades, and special requests with the appropriate departments (Housekeeping, Concierge, Bell Desk).

• Process guest payments, issue receipts, and handle billing inquiries.

3. Communication & Coordination

• Answer incoming phone calls and direct them to the appropriate departments or staff.

• Respond promptly to emails and messages regarding reservations, meetings, or guest inquiries.

• Coordinate closely with other departments (e.g., housekeeping, concierge, security) to fulfill guest requests quickly and efficiently.

• Record and report any guest feedback, issues, or incidents to the supervisor or manager on duty.

4. Ambassadorial Role & Guest Engagement

• Maintain awareness of VIP guests, long-staying guests, and returning clients; provide personalized attention where applicable.

• Assist guests with general inquiries, tourism information, transportation arrangements, or restaurant reservations.

• Promote hotel services, special offers, loyalty programs, and upcoming events.

• Anticipate guest needs and provide thoughtful, proactive solutions.

5. Administrative & Facility Support

• Maintain the reception area in immaculate condition, with organized materials and clean surroundings.

• Monitor guest flow in the lobby and manage traffic during busy periods.

• Handle office supplies, printing needs, key cards, guest messages, and concierge materials as needed.

• Follow safety and security protocols in line with property policies.

Qualifications & Skills

• High school diploma or equivalent; hospitality or administrative training is preferred.

• Prior experience as a receptionist, front desk agent, or customer service role is highly desirable.

• Professional appearance, with excellent grooming and dress sense.

• Exceptional verbal and written communication skills.

• Friendly, calm, and confident manner with a guest-first mindset.

• Ability to multitask and remain composed in a fast-paced environment.

• Knowledge of booking systems, front desk software (e.g., Opera, Fidelio, or equivalent), and Microsoft Office.

• Fluency in English is required; additional languages are a plus.

Physical Requirements

• Must be able to stand for extended periods of time.

• Ability to carry light materials and assist guests as needed.

• Maintain high energy and focus throughout each shift.

Why Join Us?

• Work in a vibrant, guest-centered, and prestigious environment.

• Competitive compensation with performance incentives.

• Career growth opportunities and professional development.

• On-duty meals, uniform, and staff benefits.

• Team recognition and wellness programs.

If you believe that first impressions matter, and you love creating memorable experiences, we invite you to join our team. Become the smile and elegance that welcomes the world.

Are you ready to be the face of a world-class experience? Receptionist / Lobby Ambassador

As a Receptionist / Lobby Ambassador, your role goes far beyond welcoming guests — you are the heartbeat of the front-of-house operation, the first impression, and often the lasting memory of each guest’s visit. We are searching for individuals who bring genuine warmth, elegance, and dedication to the art of hospitality. Your presence sets the tone. Your words create comfort. Your attention creates loyalty.

This is more than a desk job — it’s an opportunity to represent a brand built on service, sophistication, and human connection. Whether you are guiding guests through their first visit, assisting VIP clients, or ensuring a peaceful and polished environment in the lobby, your contribution is essential to the guest journey.

We value team members who go the extra mile, who smile even under pressure, and who understand that excellence lives in the smallest details. If you are passionate about service, eager to grow, and ready to represent a space where professionalism meets personality, we want to hear from you.

Join us — and be the reason guests return.

Make Every Greeting Count.

At the heart of every exceptional guest experience is someone who truly cares — someone who understands that hospitality begins the moment a guest steps through the door. As a Receptionist / Lobby Ambassador, you are that someone.

Your smile sets the tone. Your words build trust. Your professionalism ensures that each guest feels valued, seen, and welcome. Whether it’s helping a family find their way, calming a guest after a long journey, or simply offering a kind word at the right moment — your role is about meaningful moments that matter.

We are not looking for someone to just “stand at the front desk.” We’re looking for someone who owns the front — with confidence, compassion, and calm under pressure.

If you believe that small details create big impressions, that kindness can be a superpower, and that every guest interaction is a chance to shine — then this is where you belong.

Step forward, and become the voice, smile, and spirit of our space.