Receptionist
Full time @Hotel 5* Doha, Qatar posted 1 month ago in Hotel Shortlist Email JobJob Detail
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Job ID 125818
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Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
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CAREER LEVEL Junior
Job Description
Receptionist
Position Summary
The Receptionist is the face of the company, offering essential administrative support and ensuring a positive, professional first impression. This role involves managing calls, greeting visitors, scheduling appointments, and ensuring the smooth running of daily operations at the reception area.
Key Responsibilities of a Front Office Receptionist
- Managing Visitors and Reception Desk Duties
- Greet and welcome visitors warmly in a professional and friendly manner.
- Direct guests to the appropriate department or staff member, ensuring a seamless guest experience.
- Monitor and manage guest sign-ins and issue visitor badges if necessary.
- Handling Incoming Calls and Office Communications
- Answer, screen, and forward incoming calls efficiently.
- Take accurate messages and ensure timely delivery to the appropriate recipient.
- Provide helpful and relevant information about the company’s services or policies.
- Administrative Support for Front Desk Operations
- Schedule meetings, appointments, and manage meeting room bookings.
- Assist with clerical tasks such as filing, photocopying, and maintaining records.
- Organize incoming and outgoing mail, packages, and deliveries to ensure prompt processing.
- Maintaining a Professional Reception Area
- Ensure the reception area is clean, organized, and welcoming to all visitors.
- Maintain the appearance of the office by ensuring that office supplies and documents are neatly arranged.
- Ensure all brochures, business cards, and company literature are up-to-date and neatly displayed.
- Coordination Between Departments
- Collaborate effectively with various departments to ensure smooth communication and operational efficiency.
- Assist with scheduling internal meetings and coordinating the use of office facilities.
- Provide support to staff with general administrative tasks and help resolve minor issues that may arise.
Essential Skills and Qualifications for a Receptionist
- Educational Background: High school diploma or equivalent; certification in Office Management or related field is a plus.
- Work Experience: Prior experience in a receptionist or customer-facing role is preferred but not required.
- Technical Proficiency:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiar with office equipment such as copiers, fax machines, and multi-line phone systems.
- Basic knowledge of office management systems and procedures.
Attributes of a Successful Front Office Administrator
- Strong Communication Skills: Ability to effectively communicate with guests, clients, and staff members.
- Attention to Detail: Ensure accuracy in all tasks, including scheduling, record-keeping, and customer service.
- Customer-Centric Attitude: Approach every task with a focus on creating a positive experience for visitors and callers.
- Multitasking Ability: Capable of managing multiple tasks simultaneously without compromising on quality or efficiency.
- Professionalism: Maintain a neat appearance and adhere to company standards while interacting with visitors and staff.
Receptionist Work Schedule and Flexibility
- Full-time position, Monday to Friday, with the possibility of occasional weekend or evening shifts depending on the company’s needs.
