Waitress

Full time @Hotel 5* Doha, Qatar in Hotel
  • Post Date : October 22, 2023
  • Salary: QR1,800.00 - QR2,000.00 / Monthly
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Job Detail

  • Job ID 12385
  • Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
  • CAREER LEVEL Junior
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Job Description

Waitress

waitress hotel qatar

A Waitress is responsible for taking orders, serving food and beverages, and providing excellent customer service to restaurant patrons. They play a crucial role in ensuring a positive dining experience for guests.

Duties and Responsibilities:

  1. Greeting and Seating:
    • Welcome diners as they arrive at their tables and present menus.
    • Escort guests to their tables and offer assistance with seating.
  2. Order Taking:
    • Accurately record food and beverage orders from guests.
    • Ensure that special requests, dietary restrictions, and allergies are communicated to the kitchen.
  3. Serving:
    • Deliver food and beverages to the tables in a timely and professional manner.
    • Monitor the tables to provide refills and additional service as needed.
  4. Knowledge of the Menu:
    • Have a thorough understanding of the restaurant’s menu, including daily specials.
    • Make recommendations to guests based on their preferences.
  5. Payment Processing:
    • Present bills to guests, process payments accurately, and return change if necessary.
    • Handle cash, credit card, and other payment methods.
  6. Customer Service:
    • Provide attentive and friendly customer service throughout the meal.
    • Address any special requests and accommodate guest needs whenever possible.
  7. Table Maintenance:
    • Clear tables and reset them for the next guests.
    • Ensure that the dining area is clean and well-maintained.
  8. Upselling and Promotion:
    • Promote menu items, specials, and promotions to encourage additional orders.
    • Suggest appetizers, desserts, and beverages to enhance the dining experience.
  9. Handling Complaints:
    • Address guest complaints or concerns professionally and work to find satisfactory resolutions.
    • Escalate issues to the restaurant manager when necessary.
  10. Teamwork:
    • Collaborate with kitchen staff and other waitstaff to ensure efficient service.
    • Communicate effectively with the hostess and other team members.

Qualifications:

  • Previous experience as a waitress or in a similar role is often preferred but not always required.
  • Strong customer service skills and a friendly demeanor.
  • Excellent communication and multitasking abilities.
  • Knowledge of the restaurant’s menu and specials.
  • Proficiency in using point-of-sale (POS) systems.
  • Ability to handle cash and process payments accurately.
  • Familiarity with food safety and sanitation standards.
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Required skills

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