Waiter
Full time @Hotel 5* Doha, Qatar posted 1 month ago in Hotel Shortlist Email JobJob Detail
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Job ID 123824
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Job Company Transport, Accommodation is provided. Meals, flight ticket every two year
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CAREER LEVEL Junior
Job Description
Waiter
As a Waiter, your primary role is to ensure that guests have an exceptional dining experience. You will provide friendly and professional service, manage orders, and maintain a clean and welcoming environment in the restaurant.
Key Responsibilities
- Guest Service
- Welcome and greet guests with a warm and professional attitude.
- Present menus, explain menu items, and highlight daily specials or promotions.
- Order Management
- Accurately take and relay customer orders, including noting dietary restrictions or preferences.
- Coordinate with the kitchen and bar to ensure timely preparation and delivery of orders.
- Food and Beverage Service
- Serve food and drinks efficiently, ensuring correct presentation and accuracy.
- Check on guests during their meal to ensure satisfaction and address any concerns promptly.
- Payment Processing
- Handle guest payments, process cash and credit card transactions accurately, and provide change when necessary.
- Cleanliness and Organization
- Maintain cleanliness and organization of tables, service stations, and dining areas.
- Assist with setup and breakdown of dining areas before and after service.
- Team Collaboration
- Work closely with other staff members to ensure smooth restaurant operations and a seamless guest experience.
- Safety and Compliance
- Adhere to health, safety, and hygiene standards to ensure a safe and pleasant dining environment.
Additional Responsibilities
- Guest Engagement
- Build rapport with guests by offering personalized service, such as remembering repeat customers’ preferences or making recommendations based on their tastes.
- Anticipate guests’ needs and provide proactive solutions to enhance their dining experience.
- Upselling and Promotions
- Encourage guests to try new dishes or drinks by suggesting specials, pairings, and upselling items to increase sales.
- Keep guests informed about ongoing promotions or events to enhance their overall experience.
- Handling Complaints
- Address guest concerns or complaints in a calm, professional manner, offering immediate solutions or escalating issues to a supervisor when necessary.
- Ensure any service problems are resolved quickly, turning potential negative experiences into positive ones.
- Team Support and Collaboration
- Assist other team members during peak service times, whether it’s clearing tables, refilling drinks, or helping with orders.
- Foster a team environment by offering help and support to colleagues when needed.
- Continuous Learning and Development
- Stay up-to-date on the latest food and beverage trends, restaurant protocols, and new menu items.
- Participate in training programs to enhance your knowledge and improve your service skills.
Qualifications
- Experience: Previous experience as a waiter or in a customer service role is preferred.
- Skills:
- Excellent communication and interpersonal abilities.
- Strong multitasking and organizational skills to perform efficiently in a fast-paced setting.
- Basic math skills for handling payments and transactions.
- Knowledge: Familiarity with food and beverage menus and the ability to make informed recommendations.
- Availability: Flexible schedule, including evenings, weekends, and holidays as required.
Physical Requirements
- Ability to stand, walk, and move around for extended periods.
- Capability to lift and carry heavy trays, dishes, and other items when needed.
