Lobby Ambassador

A Lobby Ambassador, sometimes known as a Lobby Concierge or Guest Services Ambassador, typically works in hotels, resorts, corporate offices, or other upscale establishments with a focus on providing a high level of customer service and creating a positive first impression for guests and visitors. The role of a Lobby Ambassador can vary depending on the specific establishment, but here are the typical responsibilities and qualifications associated with this position:

Job Responsibilities:

1. Guest Reception: Greet and welcome guests and visitors as they enter the lobby or reception area with a warm and professional demeanor.
2. Information and Assistance: Provide information, directions, and assistance to guests, including answering questions about the facility, local attractions, transportation options, and services available on-site.
3. Luggage and Belongings: Assist guests with luggage, packages, or other belongings, including helping them to and from their vehicles and arranging for storage if necessary.
4. Check-in and Check-out: Handle check-in and check-out processes for guests, which may include verifying reservations, issuing room keys, and ensuring a smooth transition for guests arriving or departing.
5. Concierge Services: Offer concierge services such as making reservations for dining, entertainment, and transportation, arranging for special requests, and providing recommendations for activities and dining options.
6. Security Awareness: Maintain awareness of security and safety issues in the lobby area, reporting any suspicious activity or safety hazards to the appropriate personnel.
7. Maintaining a Neat Lobby: Ensure the lobby area is clean, organized, and presentable at all times. This may include arranging seating, replenishing reading materials, and notifying housekeeping of any cleanliness issues.
8. Communication: Act as a liaison between guests and various departments within the establishment, including housekeeping, maintenance, and management, to fulfill guest requests and resolve issues.
9. Assisting with Events: Support the coordination of events or conferences taking place in the lobby or other public areas of the establishment.
10. Administrative Tasks: Perform various administrative tasks, such as handling phone calls, managing guest registrations, and maintaining records or logs of guest interactions and requests.

Skills and Qualifications:

1. Customer Service: Exceptional customer service and interpersonal skills, with the ability to make guests feel welcome and comfortable.
2. Communication: Strong verbal and written communication skills to convey information and assist guests effectively.
3. Knowledge of Local Area: Familiarity with the local area, including restaurants, attractions, and transportation options, to provide helpful recommendations to guests.
4. Multilingual Skills: Proficiency in multiple languages, especially in areas with diverse international visitors, can be a significant advantage.
5. Problem Solving: The ability to handle guest complaints or special requests calmly and efficiently.
6. Professional Appearance: A well-groomed and professional appearance, often including a uniform or dress code.
7. Adaptability: The capacity to adapt to changing guest needs and situations, especially during busy periods or emergencies.
8. Computer Skills: Familiarity with reservation and guest management software, as well as basic computer skills for email and data entry.
9. Security Awareness: Basic knowledge of security protocols and emergency procedures.