Hostess F&B

As a Hostess, you will be responsible for providing a warm and welcoming experience for guests entering the restaurant or dining area. You will manage reservations, oversee the seating process, and ensure the efficient operation of the front-of-house area. Your role involves greeting guests, coordinating seating arrangements, and handling guest inquiries.

Key Responsibilities:

1. Guest Reception:
   • Greet guests with a warm and friendly demeanor upon arrival.
   • Manage the guest waitlist and provide estimated wait times.
   • Escort guests to their tables, ensuring they are comfortably seated.
2. Reservation and Seating Management:
   • Handle reservations using the restaurant’s booking system, including managing changes and cancellations.
   • Coordinate with the service team to ensure tables are set and prepared for incoming guests.
   • Monitor dining room activity and adjust seating arrangements to optimize table turnover and guest flow.
3. Guest Interaction:
   • Provide information about the restaurant’s menu, daily specials, and services.
   • Address and resolve guest inquiries, concerns, or complaints promptly and professionally.
   • Collect guest feedback to improve the dining experience and report any issues to management.
4. Administrative Duties:
   • Maintain accurate records of reservations, guest preferences, and special requests.
   • Assist with administrative tasks such as preparing seating charts, managing guest lists, and handling phone calls.
   • Ensure the front-of-house area is clean, organized, and well-maintained.
5. Team Coordination:
   • Communicate effectively with servers, bussers, and kitchen staff to ensure smooth service.
   • Assist with coordinating large groups or special events, ensuring that all arrangements are in place.
   • Support team members during busy periods and provide assistance as needed.
6. Compliance and Safety:
   • Follow all health and safety guidelines, including food safety and sanitation procedures.
   • Ensure the front-of-house area adheres to the restaurant’s cleanliness and safety standards.
   • Report any maintenance or safety issues to management immediately.

Qualifications:

• High school diploma or equivalent; additional qualifications in hospitality management are a plus.
• Previous experience as a hostess or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation systems.

Physical Requirements:

• Ability to stand, walk, and move around the dining area for extended periods.
• Capable of lifting and carrying items up to 20 pounds.
• Comfortable working in a restaurant environment, including exposure to noise, heat, and various cleaning agents.

Work Environment:

• Front-of-house area within the restaurant, hotel, or resort.
• Frequent interaction with guests, staff, and management.
• Flexible schedule including evenings, weekends, and holidays.

Compensation:

• Competitive hourly wage plus tips (if applicable).
• Benefits package including health insurance, paid time off, and employee discounts.
• Opportunities for professional development and career advancement.