Receptionist

As a Receptionist, you will be the first point of contact for guests or clients, providing exceptional customer service and ensuring a welcoming and efficient front desk operation. Your role involves greeting visitors, managing phone calls, handling reservations, and performing various administrative tasks.

Key Responsibilities:

1. Guest/Client Reception:
   • Greet visitors promptly and courteously upon arrival.
   • Assist with check-in and check-out procedures for guests (if applicable).
   • Provide information about the hotel’s facilities, services, and local attractions.
2. Phone and Email Management:
   • Answer, screen, and forward incoming phone calls in a professional manner.
   • Manage the reception email inbox, responding to inquiries and directing emails to appropriate departments.
   • Take and relay messages accurately and promptly.
3. Reservation and Appointment Handling:
   • Manage room reservations and bookings using the hotel’s reservation system (if applicable).
   • Schedule appointments and meetings for guests, clients, or staff as required.
   • Confirm reservations and appointments, and handle any changes or cancellations.
4. Administrative Support:
   • Maintain accurate records of guest/client information and interactions.
   • Handle administrative tasks such as filing, photocopying, and data entry.
   • Assist with preparing reports, presentations, and other documents.
5. Communication and Coordination:
   • Coordinate with other departments to fulfill guest/client requests and ensure smooth operations.
   • Communicate effectively with team members and management to relay information and address issues.
   • Assist with event coordination and setup as needed.
6. Office Maintenance:
   • Ensure the reception area is clean, organized, and welcoming at all times.
   • Manage inventory of office supplies and place orders as necessary.
   • Handle incoming and outgoing mail and packages.
7. Customer Service:
   • Address guest/client inquiries, concerns, and complaints in a professional and efficient manner.
   • Provide exceptional customer service, ensuring a positive experience for all visitors.
   • Anticipate guest/client needs and offer appropriate assistance.

Qualifications:

• High school diploma or equivalent; additional qualifications in office administration or hospitality management are a plus.
• Previous experience in a receptionist, front desk, or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using office equipment and reservation systems.
• Ability to multitask and manage time effectively.
• Professional appearance and demeanor.
• Basic computer skills, including proficiency in MS Office (Word, Excel, Outlook).

Physical Requirements:

• Ability to stand, sit, and walk for extended periods.
• Capable of lifting and carrying items up to 20 pounds.
• Comfortable working in a busy office environment.

Work Environment:

• Front desk or reception area within the hotel, resort, or office.
• Frequent interaction with guests, clients, staff, and management.
• Flexible schedule including evenings, weekends, and holidays, if applicable.

Compensation:

• Competitive hourly wage or salary based on experience and qualifications.
• Benefits package including health insurance, paid time off, and employee discounts.
• Opportunities for professional development and career advancement.