Waiter/Waitress

As a Waiter/Waitress, you will be responsible for providing exceptional dining experiences to guests by taking orders, serving food and beverages, and ensuring customer satisfaction. Your role includes maintaining a clean and organized dining area and delivering high standards of service.

Key Responsibilities:

1. Guest Service:
   • Greet guests promptly and courteously upon arrival.
   • Present menus, answer questions and make recommendations on menu items.
   • Take accurate food and beverage orders from guests and relay them to the kitchen and bar staff.
2. Order Delivery:
   • Serve food and beverages to guests in a timely and professional manner.
   • Ensure orders are accurate and presented according to the restaurant’s standards.
   • Check on guests periodically to ensure they are enjoying their meals and address any issues promptly.
3. Table Maintenance:
   • Set up dining tables with clean linens, silverware, glasses, and condiments.
   • Clear and reset tables promptly after guests depart.
   • Maintain cleanliness and organization of the dining area throughout service.
4. Billing and Payments:
   • Prepare guest checks accurately and promptly.
   • Process payments using the restaurant’s point-of-sale system.
   • Handle cash, and credit card transactions, and issue receipts.
5. Team Collaboration:
   • Work closely with kitchen and bar staff to ensure smooth service and timely delivery of orders.
   • Communicate effectively with team members and management to address guest needs and concerns.
   • Assist colleagues during busy periods and contribute to a positive team environment.
6. Compliance and Safety:
   • Adhere to all food safety and sanitation standards.
   • Follow all restaurant policies and procedures, including health and safety guidelines.
   • Report any maintenance or safety issues to management promptly.

Qualifications:

• High school diploma or equivalent.
• Previous experience as a waiter/waitress or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Ability to work in a fast-paced environment.
• Professional appearance and demeanor.
• Basic math skills for handling payments and making changes.
• Knowledge of food and beverage menus and service standards.

Physical Requirements:

• Ability to stand, walk, and carry trays of food and beverages for extended periods.
• Capable of lifting and carrying items up to 25 pounds.
• Comfortable working in a restaurant environment, including exposure to heat, noise, and various cleaning agents.

Work Environment:

• Dining area and kitchen within the hotel, resort, or restaurant.
• Frequent interaction with guests, staff, and management.
• Flexible schedule including evenings, weekends, and holidays.

Compensation:

• Competitive hourly wage plus tips.
• The benefits package includes health insurance, paid time off, and employee discounts.
• Opportunities for professional development and career advancement.