Baccalaureate

Front Desk Receptionist

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Greeting and welcome guests
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Check in and check out.
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Perform and complete other clerical tasks in an efficient way.
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Respond to customer complaints in a professional and polite manner.
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Escalating concerns to the appropriate departments or managers if necessary.
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Filling documents and keeping them organized.
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Provide clear, concise information over the phone or by emails.
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Keeps the front desk area tidy by following policies and guidelines.
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Process payments, handle cash.
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eZee Absolute PMS system.

Receptionist / Dining Restaurant Host

Greeting and thanking guests in a sincere, friendly manner
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Check-in and Check-out
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Provide information about our hotel, available rooms, rates and amenities
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Respond to clients’ complaints in a timely and professional manner
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Liaise with our housekeeping staff to ensure all rooms are clean and tidy.
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Inform customers about payment methods
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Register guests collecting necessary information
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Hotel runner PMS system

Front Desk Receptionist

Check in check out in an accurate and efficient manner
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Welcome guests, distribute room keys and explain the hotel’s amenities
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Answering forwarding incoming phone calls.
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Keeps the front desk area secure and tidy
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Take payment from customers
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File important documents and keep them well organized
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Perform any other clerical duties necessary to keep the office running.
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Keeping in touch with the housekeeping.
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Master the OPERA PMS system

Receptionist

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Greeting visitors and clients
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Maintaining the reception area
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Coordinating with the housekeeping department
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Clerical tasks
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Answer phone calls
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Process payments, handle cash